FAQ

1. What is UPI?

A Unified Payment Interface (UPI) is a system that enables access to multiple bank accounts and services through a handheld devices. You can easily make bank to bank payments instantly and collect money using Mobile Number, Account Number or Virtual Payment Address (VPA).

2. How is UPI Benefits?

UPI is providing following benefits :

• Go Cashless anywhere, any time

• Provides the “Receive Money” option

• Fund Transfer

• Balance Enquiry

• Bill Payments

3. UPI services is available on which applications?

UPI is available almost all payment providing applications in playstore. Some of the applications listed below

1. Gpay

2. Phonepe

3. Whatsapp

4. Is registration mandatory for making transactions using UPI?

Yes. You need to register on UPI and link your bank accounts before performing transactions.

5. What are the requirements for using UPI?

Requirements for UPI Registration

• An android smartphone with internet services

• An operative bank account

• The mobile number being registered with UPI must be linked to the bank account.

• Active debit card relating to this account for creating UPI

• PIN for transactions.

6. Are there any additional charges for transactions done using UPI?

Currently, there are no charges for transactions done through UPI.

7. What are the various methods for transferring funds using UPI?

The different methods available for transferring funds using UPI are:

• Transfer through Virtual ID

• Account Number and IFSC combination

• Mobile number

8. How do I link my bank account with UPI?

After successfully registering in UPI enabled application, click on the “Add Bank Account” link. Choose your Bank and type RAMRAJYA in search box then select Ramrajya Sahakari Bank Ltd from the list.

9.Why am I not able to connect on UPI?

The reasons may be:

• Your account may have become Inactive/Dormant.

• The mobile number from which you are trying to log in may not be registered in your Account.

• You may not have a debit card linked to your bank account.

10. What is UPI PIN? How do I set UPI PIN?

After successful addition of bank account and creation of virtual address, click on Set PIN for setting a PIN for transaction. This PIN would be required for authorizing transactions. An OTP would be delivered on the registered mobile number. You also need to enter the last 6 digits of your debit card and its expiry date. You can use Change PIN option to change the PIN required for transactions.

11. Can I use more than one UPI application on the same phone?

Yes, one can use more than one UPI application on the same phone and link accounts of any Bank registered with UPI.

12. What if my account is debited but the transaction fails?

Within a few minutes, the transaction amount would be refunded to your account. In case of any further issues, please log a complaint through website or In bank.

13. If I change my UPI app / Handset / SIM will I be required to register again or can I carry the same virtual address?

In case of change in UPI app version / Handset / SIM, you need to re-register with the same process of mobile number verification and the virtual address will remain the same.

14. What happens if my mobile phone is being used by other person or is lost?

The UPI app authenticates your identity through mobile number. Get your mobile number blocked through your service provider in case of theft or loss. In addition, PIN would be required both for logging into the application and authorizing transactions. So the possibility of security breach is minimized. The PIN is not to be shared with anyone.